Kusukela ngo-2001, i-CLM ibilokhu ilandela ngokuqinile ukucaciswa kwesistimu yekhwalithi ye-ISO9001 kanye nokuphathwa kwayo enqubweni yokuklama umkhiqizo, ukukhiqiza kanye nensizakalo.
Qaphela yonke inqubo yokusebenza kwekhompyutha kanye nokuphathwa kwedijithali kusukela ekusayinweni kwe-oda kuya ekuhleleni, ekuthengeni, ekukhiqizeni, ekulethweni, kanye nasezimalini.
Qeda ukuphathwa okungenamaphepha kusukela ekwakhiweni komkhiqizo, ukuhlela ukukhiqiza, ukulandelelwa kwenqubekela phambili yokukhiqiza, kanye nokulandelelwa kwekhwalithi.

Thuthukisa ukuhlanzeka nokuphila kwenkonzo yelineni, nciphisa ukukhishwa kwendle futhi wonge izindleko zamandla. Thuthukisa ulwazi lwamakhasimende ehhotela. Izixazululo zethu eziphelele zizokusiza ukuthi uthuthukise ukukhiqiza kwakho kanye nokusebenza kwezitshalo ukuze wenze okuningi ngokuncane.

Thuthukisa ukuhlanzeka nokuphila kwenkonzo yelineni, nciphisa ukukhishwa kwendle futhi wonge izindleko zamandla. Thuthukisa ulwazi lwamakhasimende ehhotela. Izixazululo zethu eziphelele zizokusiza ukuthi uthuthukise ukukhiqiza kwakho kanye nokusebenza kwezitshalo ukuze wenze okuningi ngokuncane.

Thuthukisa ukuhlanzeka nokuphila kwenkonzo yelineni, nciphisa ukukhishwa kwendle futhi wonge izindleko zamandla. Thuthukisa ulwazi lwamakhasimende ehhotela. Izixazululo zethu eziphelele zizokusiza ukuthi uthuthukise ukukhiqiza kwakho kanye nokusebenza kwezitshalo ukuze wenze okuningi ngokuncane.

Thuthukisa ukuhlanzeka nokuphila kwenkonzo yelineni, nciphisa ukukhishwa kwendle futhi wonge izindleko zamandla. Thuthukisa ulwazi lwamakhasimende ehhotela. Izixazululo zethu eziphelele zizokusiza ukuthi uthuthukise ukukhiqiza kwakho kanye nokusebenza kwezitshalo ukuze wenze okuningi ngokuncane.

Ukutshalwa kwezimali okuphansi, akukho ngcindezi yezezimali, kulula futhi kuyashesha, ukudala umshini wokuwasha wezentengiselwano ofanele amakhampasi namafulethi.

I-ChuanDao ithuthukisa abalingani bebhizinisi ngendlela ehlelekile, futhi yakha "indlela yokubambisana" ehlanganyela umbono, ifuna intuthuko efanayo, futhi idale inani ndawonye.